Articles tagged with: Employee Engagement

10 Costly Business Consequences of Not Listening (and how to truly listen)

Tags // Employee Engagement, Listening, Strategy

Believe it or not, this is a true story.

One time the CEO of a company I was working with gave a speech to an audience of about 200 people. The speech was well received.

After the speech, a small group of people approached the speaker with questions they felt the CEO could answer for them.

ceonotlisteningWhen everyone left, I went over to the CEO and said, “It looked like you had a lot of people interested in what you were talking about. What did they say?”

And the CEO responded, “I don’t know—I wasn’t listening.”

Not listening?

Wow.

But hang on a minute

What’s wrong with not listening sometimes?

After all, the CEO probably thought he’d never see those people again, right?

Why bother making an effort to listen to people you think you’ll never see again?